FAQ

Creating an account at CasaBet Casino takes just minutes! Click the 'Register' or 'Sign Up' button on our homepage and complete the registration form with your personal details. You'll need to provide your name, email address, date of birth, and create a secure password. Verify your email address through the confirmation link we send you, and you're ready to go! Remember that you must be at least 18 years old (or the legal gambling age in your jurisdiction) to register. For your security and to comply with regulations, we may request identity verification documents before your first withdrawal. This verification process helps protect your account and ensures a safe gaming environment.

CasaBet Casino rewards new players with an impressive welcome package worth up to €2,200 plus 350 free spins, spread across your first five deposits! Your first deposit gets you a 100% match up to €500 plus 100 free spins on Gates of Olympus 1000. The second deposit offers an 80% bonus up to €200 with 50 free spins on The Dog House. Your third deposit comes with a 70% match up to €500 and 100 free spins, while the fourth provides a 50% bonus up to €500. Finally, the fifth deposit rewards you with another 100% match up to €500 and 100 free spins. All these bonuses have a reasonable 40x wagering requirement and require a minimum deposit of €25. Sports enthusiasts can alternatively claim our Sportsbook Welcome Bonus of up to €1,000 across three deposits. Check our promotions page for the latest offers and terms!

Yes! CasaBet Casino offers new players 10 Free Spins without requiring any deposit. To claim this bonus, use one of these bonus codes during registration: GUTO10, WINBIG, or Casinosanalyzer. These free spins can be used exclusively on Sweet Bonanza by Pragmatic Play. This no-deposit offer comes with a 50x wagering requirement, and winnings are capped at €50. You'll have 7 days to use your free spins and meet the wagering requirements before they expire. This bonus is perfect for trying out our platform risk-free before making your first deposit. Remember that this offer is available to new players only, and you can only claim one no-deposit bonus upon registration. Always check our promotions page for updated bonus codes and offers!

CasaBet Casino offers a wide range of convenient payment options to suit your preferences. For deposits and withdrawals, you can use major credit cards including Visa and MasterCard. We also support popular e-wallets such as Skrill and Neteller, which provide quick transaction times. Traditional bank transfers are available for those who prefer conventional banking methods. CasaBet Casino accepts multiple currencies including EUR, CAD, AUD, and ZAR, allowing you to play in your preferred currency. Minimum deposit amounts typically start at €20 or equivalent, while withdrawal minimums and processing times vary by method. E-wallet withdrawals are usually processed within 24 hours, while card and bank transfers may take 3-5 business days. All transactions are secured with industry-standard encryption technology to protect your financial information.

Absolutely! CasaBet Casino operates under a valid gambling license that ensures all our operations adhere to strict regulatory standards. Our license requires us to maintain fair gaming practices, implement responsible gambling tools, and secure your personal and financial information with advanced encryption technology. We're committed to providing a safe, transparent gaming environment where all games are powered by certified random number generators (RNGs) that guarantee fair outcomes. Regular audits by independent testing agencies verify the fairness of our games and the integrity of our platform. Our licensing information is displayed at the bottom of our website, demonstrating our commitment to operating legally and ethically. This regulatory oversight gives you peace of mind that you're playing at a legitimate, trustworthy online casino that prioritizes player protection.

CasaBet Casino offers multiple support channels to ensure you can always reach us when needed. Our comprehensive FAQ section addresses many common questions, but for personalized assistance, our live chat feature provides instant help 24/7 directly on our website. For less urgent matters, you can email our support team at support@casabet.io, and we aim to respond within 24 hours. Our customer support team is knowledgeable about all aspects of our casino, from account issues to game rules and bonus terms. They can assist you in multiple languages to ensure clear communication. VIP players receive priority support and may be assigned personal account managers for enhanced service. We pride ourselves on delivering professional, friendly support to resolve any issues quickly and efficiently, so you can get back to enjoying your favorite games.